At Betano, responsible gaming is our priority. While most customers gamble responsibly, we recognise that it can be challenging for some.
To help you maintain control and enjoy a safe, entertaining experience, we encourage you to keep the following points in mind:
Gamble for Entertainment: Gambling is a form of entertainment, not a source of income. Play with moderation.
Manage your Budget: It is essential to track your spending and stay within your financial means. Avoid chasing losses by setting realistic expectations and gambling responsibly.
Monitor your Time and Limit your Losses: Keep track of how long you’ve been playing to ensure a balanced experience. We provide tools to help you set limits on your play time and betting activities via My Account → Profile → Player Protection.
Take a Break: If you ever feel the need to pause, use our Take a Break option, which temporarily suspends your account for a chosen period via My Account → Profile → Player Protection.
Self-Exclusion: If you need a longer break, you can use our Self-Exclusion option to temporarily suspend your account for a specific duration via My Account → Profile → Player Protection.
Seek Support: If gambling becomes a source of distress or difficulty, we strongly encourage you to seek help from support organisations, helplines, or professional counsellors specialising in gambling addiction.
You can find more information about Responsible Gaming, along with helpline links, here.