The first step in resolving a dispute or complaint is to contact our Customer Support team. They will investigate your complaint and respond with findings and a proposed resolution. This step may involve back-and-forth communication to gather additional information.
Any serious concerns and disputes can be forwarded directly to the regulatory authority.
If all other avenues have been exhausted, and you believe your complaint is still not adequately addressed, you may seek legal advice from a legal professional or consumer protection agency in your jurisdiction.
It is essential to keep records of all communications, transactions, and relevant details related to your complaint throughout the process. Be patient and allow sufficient time for our platform’s investigation and response.
Additional information on Complaints can be found in our Terms & Conditions, §12.1.