Live Stream is available for registered customers with verified accounts and an account balance of at least €0.10, or an open bet within the last 24 hours.
If you are experiencing difficulties with Live Streaming, follow these steps to troubleshoot the problem:
Check Account Balance
Ensure that your account has a minimum balance of €0.10.
Recent Bet Settlement
Verify that you have had a bet settled within the last 24 hours.
Refresh the Page
Sometimes, technical issues can be resolved by simply refreshing the page. Click the refresh button on your web browser to reload the page and attempt Live Streaming again.
Disable Ad-blockers
Certain ad-blocker extensions can disrupt Live Streaming services. Temporarily disable any ad-blockers you have installed and see if the issue persists.
Try a Different Browser
Attempt Live Streaming using a different web browser. This can help identify if the issue is browser-specific.
Uninstall/Reinstall the Application
If you use our mobile application, please uninstall and reinstall it, and try again.
Logout/Login
If you use a web browser, please log out, log in to your account, and try again.
Check Internet Connection
Ensure you have a stable and reliable internet connection. Low network bandwidth or connectivity issues can impact Live Streaming performance.
Update Browser and Plugins
Make sure your web browser and all relevant plugins (e.g., Adobe Flash Player) are up-to-date.
Please note that Live Streaming availability may also be subject to geographical restrictions or licensing agreements, so it's essential to verify if Live Streaming is supported in your region.