Betano uses geolocation technology to prevent access from outside Bulgaria, ensuring full compliance with local regulations and licensing requirements.
For this reason, the services of Betano BG can only be used while you are physically present within the borders of Bulgaria. If you are not located in Bulgaria, our systems will detect your location and temporarily block access to the website.
What Happens When You Are Outside Bulgaria
While you are outside Bulgaria, you will temporarily not be able to:
Access the Betano BG website
Log in to your account
Use betting or casino services
At the same time:
Your account was not deleted or modified
Your account information remains intact
Your balance is not affected
Your account status remains unchanged
Traveling or Temporarily Abroad
If you are temporarily outside Bulgaria (for example, due to vacation or business travel), your access will be automatically restored once you physically return to Bulgaria and our geolocation systems verify your location.
You will then be able to resume using your existing account normally.
If You Have Moved to Another Country
If you have relocated to a different country but hold an account with Betano BG, any review of your situation must be handled by Customer Support of Betano BG, where your account is registered.
Support teams of other countries or brands cannot access or assist with Bulgarian accounts.
Customer Support Reminder
For any account-specific questions, members must contact Customer Support of the country/brand where their account is registered.
Contacting Customer Support teams of other countries or brands may result in redirection without assistance, in line with compliance requirements.