While we understand you may want to change your username, it can’t be altered for various reasons. Once a username is chosen during account creation, it becomes a permanent identifier for your account.
Why can’t I change my Username?
Ensuring the security and integrity of our user accounts is our top priority.
Maintaining a fixed username can help protect your account from unauthorized access and provide a consistent experience across all our platforms.
Considerations for Choosing Your Username
When creating your account, we recommend picking a username you are comfortable using for the long term.
Your username should be unique, recognizable, and memorable to you.
Avoid including sensitive information or personal details in your chosen username for greater security.
Other Account Details
Although the username is permanent, you can alter other account details such as email, mobile number, address, and language by going to My Account → Profile → Personal Details.
To change identification details such as Name or Surname, you can always contact our Customer Support team.