Self-exclusion is a key feature designed to support responsible gambling and help customers who feel the need to take a break from betting. This measure ensures a safe and controlled betting environment for all users.
If your account or section has been self-excluded for a specific period, you will need to wait until the selected period expires.
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If your account or section has been self-excluded for a “Permanent” period and you wish to lift the self-exclusion, you can submit your request through one of our communication channels available in the footer of this page.
It is important to contact us using your registered account details.
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When submitting your request, please include:
The reason why you originally self-excluded
The reason why you now wish to reactivate your account
Your request will be reviewed by our responsible department, and you will receive further instructions regarding the next steps.
Please note that the review procedure may take several weeks, and approval is not guaranteed.
The purpose of self-exclusion is to protect you from potential negative effects of gambling, and since this decision was made by you, we are obliged to respect it and act accordingly.
For more information on responsible gaming, please refer to our Responsible Gaming & Player Protection Information page.