To set activity limits, please go to My Account → Profile → Player Protection, then locate the Loss Limits for Casino - Virtual Games field.
Use this limit to establish your net loss limits, effective immediately upon setting.
The calculation is based on Profits and Losses (P&L), determined by subtracting all stakes and deposits (excluding handling fees) from the total winnings within a chosen period (24 hours, 7 days or 30 days) from the requested date.
Limits are automatically reset and applied recurrently.
You can decrease your loss limits at any time, but increasing them will take 7 days from the requested date. While the change won't be instant, you will be able to see the update you requested visualized next to the field.
You will be able to see the remaining amount(s) of your limit. This information is conveniently displayed within the Player Protection section of the account, alongside the existing limit settings. The remaining amount will be shown consistently even when the limits are split across Casino and Sportsbook, so there's no gap in visibility and regardless of how the limits are configured.
Once the set limit is exceeded, the activity will be disabled until the end of the selected period.
Daily Net Loss
Calculated based on the daily P&L, which is the total of all stakes and deposits (excluding handling fees) minus the total winnings over 24 hours from the time of request.
You will be able to see the remaining amount(s) of your limit. This information is conveniently displayed within the Player Protection section of the account, alongside the existing limit settings. The remaining amount will be shown consistently even when the limits are split across Casino and Sportsbook, so there's no gap in visibility and regardless of how the limits are configured.
Once the limit is exceeded, the activity will be suspended until the end of 24 hours.
Weekly Net Loss
Calculated based on the weekly P&L, which is the total of stakes and deposits (excluding handling fees) minus the total winnings over 7 days from the requested time.
If this limit is exceeded, the activity will be restricted until the end of the 7 days.
Monthly Net Loss
Calculated based on the monthly P&L, determined by subtracting all stakes and deposits (excluding handling fees) from the total winnings over 30 days from the time of request.
Once the limit is exceeded, your activity will be restricted until the 30-day period ends.
Your safety and well-being are our top concern, and setting loss limits reflects our dedication to promoting responsible gaming practices. For more information on responsible gaming, please refer to our Responsible Gaming & Player Protection Information page.