Despite the best efforts to maintain a stable and reliable platform, technical issues and internet disruptions can occur. Such disconnections can happen due to factors beyond the player’s or casino’s control and can be caused by internet connectivity issues, server problems, or other technical challenges.
Betano prioritizes the well-being of its customers and has implemented specific policies and procedures to address disconnection scenarios:
Game Session Preservation: Betano employs advanced technology that preserves the state of a game session in case of a disconnection. If a player gets disconnected while playing a casino game, the system will save the progress and any wagers made up to that point. This ensures that players can resume gameplay seamlessly once they reconnect.
Automatic Timeout: The casino platform may include an automatic timeout feature, which protects players in the event of a disconnection. If a player gets disconnected, the system may automatically complete any ongoing game rounds or wagers on the player's behalf. This feature ensures players do not miss out on potential winnings or incur losses due to unforeseen interruptions.
Account Crediting: In the event of a disconnection, any winnings from completed game rounds or wagers are automatically credited to the player's Betano account. This guarantees that players receive their rightful earnings and are not deprived of any potential rewards due to technical issues.
If you have further questions or need assistance, you can contact us through the official channels available in the footer of this page.