Self-exclusion is a key feature designed to support responsible gambling and help customers who feel the need to take a break from betting. This measure ensures a safe and controlled betting environment for all users.
If your account or section has been self-excluded for a specific period, you will need to wait until the selected period expires.
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If your account or a specific section in your account has been self-excluded for a “Permanent” period and you wish to lift the self-exclusion, you can submit your request through our contact form, which you can find at the footer of this page.
It is important to contact us using your registered account details.
After you submit your request to cancel a "Permanent" self-exclusion, one of our representatives will contact you, and if your account meets the conditions for cancelling the self-exclusion, you will be asked a few questions. The answers to these questions will assist the responsible department in taking the most appropriate next steps to assist you.
Important!
Please note that the review procedure may take several weeks, and approval is not guaranteed.
The purpose of self-exclusion is to protect you from potential negative effects of gambling, and since this decision was made by you, we are obliged to respect it and act accordingly.
For more information on responsible gaming, please refer to our Responsible Gaming & Player Protection Information page.