Dear users,
We would like to inform you that when you request a withdrawal via a cash method (EasyPay, FastPay, or Cash Terminal), the withdrawal status remains "Pending Approval" in your account, even after the amount has already been paid out on our end. The status changes to "Completed" only once you collect your withdrawal at the cash desk.
Once your withdrawal has been approved on our end -regardless of the method chosen - you will immediately receive an automatic confirmation email. The maximum processing time is up to 24 hours from the moment the request is submitted.
If your withdrawal has not yet been processed and these 24 hours have not yet elapsed, please don't worry - the transaction will be processed within the timeframe. However, if the 24 hours have passed and you still haven't received a notification, please don't hesitate to contact us.