If your document for verification is rejected, please review the following details to ensure successful validation:
How to Fix It
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Identify the Issue
Review the email or notification you received from us to understand why your document was rejected.
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Check Accepted Documents
Refer to our article Acceptable Documents for My Verification to see the list of accepted documents and submission methods.
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Resubmit Your Document
Follow the steps in the same article to correctly resubmit your document.
Best Practices for Successful Validation
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Ensure Document Clarity:
Capture the document clearly, ensuring all four corners are visible.
Ensure all details on the document are legible.
Avoid blurry images, low resolution, or poor lighting conditions.
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Verify Expiration Dates
Confirm the document is valid and has not expired.
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Submit Complete Documentation
Provide all required parts/pages of the document in full.
Ensure the document is in your name.
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Double-Check Before Submission
Verify that all fields and documents meet the specified requirements before submitting.